To enable learners to understand the main elements that influence the performance of employees at all levels within an organization and the ways in which such elements can be managed in a constructive manner. Further to provide learners with understanding to devise and implement appropriate HR practices and strategies that relate to Performance Management.
Conflict is an inevitable and all-pervasive element in our society and in the world. Although conflicts may end up in destruction and even death, conflicts may also result in increased effectiveness, enhanced relationships, and further goal attainment. Indeed, in human terms conflict is one of the “engines of evolution” that allows us to learn, progress, and grow. Our goal is not to attempt to do away with conflict but rather to skillfully manage conflict to further its constructive potential.